DPD API – Service Disruption

Incident Report for StoreFeeder

Resolved

Status: Resolved

The issue affecting the DPD API has now been resolved, and customers should be able to dispatch orders through StoreFeeder as normal.

The disruption was caused by an issue with DPD's API, which prevented customers from generating shipping labels and dispatching orders.

Posted Oct 20, 2026 - 14:00 BST

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2026 - 08:23 BST

Update

We are continuing to monitor for any further issues.

Posted Oct 20, 2026 - 08:23 BST

Monitoring

We are currently experiencing an issue with the DPD API, which is preventing customers from dispatching orders through StoreFeeder.

Customers attempting to dispatch orders using DPD services will receive an error.

This issue is with DPD's API and is outside of StoreFeeder's control. We are currently awaiting DPD to restore their service.

We apologise for the inconvenience caused and will provide further updates as soon as the service is restored.

Posted Oct 20, 2026 - 08:22 BST

This incident affected: Parcel Carriers (excl. Royal Mail) (DPD / DPD Local).